Pricing Guide (Mobile)

Current as of June 2026.

Mobile pricing

What are these prices?

As a Chadwell Telecom customer you pay a fixed monthly contractual amount that will change depending on which tariff you’re on and which allowances you’re enjoying.

However, there are exceptions. Not everything is included in your monthly allowances and you may occasionally need to pay a bit extra. This will probably be down to additional charges (sometimes called ‘out of bundle’ charges).

Yes they suck, and no we don’t like them either, but we’re all about transparency, so better you know now than get a nasty surprise later down the line.

There are four types of additional charges:

Special and Premium numbers, which are ‘non-geographic’ or operated by third-parties (quiz lines, help lines, directory enquiries etc.) do not form part of your inclusive minutes’ allowance
International calls and SMS from the UK to a foreign country
Roaming calls, SMS and data – using your phone while abroad
MMS (Multimedia Messaging Service) e.g. sending pictures as part of an SMS are not included in your standard tariff

Price calculation (rounding)

To keep things simple, we’ve presented all pricing in this document in pence (p), data is shown in megabytes (MB), and for calls we use minutes (mins). However, for usage that is smaller than these units, we use the following rounding rules to determine pricing:

Mobile data

Data is charged per KB. There is a minimum charge for Out of Bundle Data of 1p per data session excluding VAT. The cost of each data session is rounded to the nearest whole KB and the nearest whole penny.

Call charges

Call charges are in pence per second, except some roaming, international, directory assistance and fixed-fee calls. The charging period determined by the time you are connected to the network. Fixed fee charges are not rounded as these are not based on call duration.

VAT

VAT (at the prevailing rate) is calculated at a subtotal level, per tax code and rounded to the nearest whole pence.

Mobile usage (domestic)

Usage type	Cost (excluding VAT)
UK to EU Xnet and landline calls (per minute)	30p
Other O2 numbers (per minute)	Free in the UK (else 30p)
Other Chadwell Telecom (on EE) numbers (per minute)	Free in the UK (else 30p)
Voicemail	Free in the UK (else 30p)
SMS (each)	20p
Data usage (incl. Mobile Broadband) (per MB)	10p
MMS (each) (not included in your standard tariff)	50p¹

¹ MMS are unavailable on services connected to the Chadwell Telecom (on EE) network

Calls to special & premium numbers

This section tells you about the charges for calls from the UK to special numbers, which do not form part of your inclusive call allowance. Additional charges are incurred if a customer makes a call to certain non-geographic numbers or chargeable numbers operated by third-parties. (e.g. quiz lines, helplines, directory enquiries etc.) The charge when making calls to chargeable numbers is split into two parts. There’s the Access Charge, (see table) which is what we charge you, per minute, for connecting the call. Then there’s the Service Charge, which is decided by the organisation you’re calling, who have to make you aware of the charge. The total cost of the call will be the Access Charge, plus the provider’s Service Charge.

Service Number	Access Charge (excluding VAT)
084/087	85p
09	85p
118	85p
05	85p

Need more information about premium rate numbers? The Phone-paid Services Authority can help, as they’re the regulator for UK premium rate services.

You can also find useful videos on the Phone-paid Services Authority YouTube channel.

SMS to special & premium numbers

Sending a text message to a premium short code (such as to enter a competition, vote in a TV show, or access a service) may incur additional charges

Charges for premium texts are made up of two components:

Access Charge – This is the fee Chadwell Telecom charge you for sending a message to a premium short code.
Service Charge – This is the fee set by the third-party service provider (e.g. the TV show or quiz companies). They are responsible for clearly informing you of the cost.

The total cost of sending a premium text message is the Access Charge plus the Service Charge.

Service Type	Access Charge (excluding VAT)
Premium SMS	75p per message

Additional charges while roaming outside the Europe Zone

Customers on all standard tariffs will now pay the same fixed rates no matter where they are in the world. Whether they’re just making calls back to the UK or calls to other faraway places, customers will know exactly where they stand.

Usage – while in the Chadwell Telecom World Zone (anywhere outside the Europe Zone)	Cost (excluding VAT)
Any call received or made (per minute)	175p per minute / 175p minimum charge
SMS (per message)	55p
Data usage (per MB)	775p
Satellite Data (per MB)	775p
Satellite Calls (per minute)	1000p

Additional charges while roaming inside the Europe Zone

Charge type	Cost (excluding VAT)
Receiving a call	FREE
Out-of-zone calls e.g. France to Australia	175p per minute / 175p minimum charge
Data usage (per MB)	10p

International calls originating inside the UK

Zones	Cost (excluding VAT)
Isle of Man & Channel Islands	125p per minute / 125p minimum charge
Ireland (Republic of)	125p per minute / 125p minimum charge
Albania, Algeria, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Canary Islands, Croatia, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, Italy & Vatican, Kosovo, La Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Martinique, Monaco, Montenegro, Morocco, Netherlands, New Zealand, North Cyprus, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, Turkey, USA	195p per minute / 195p minimum charge
Rest of the World (any destination not listed above)	250p per minute / 250p minimum charge

International SMS

Destination	Cost (excluding VAT)
Any destination	28p

Non-mobile & call forwarding

Some telephone numbers are operated by third-parties who connect or forward calls to another number. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

This is the list of 07 non-mobile and call forwarding services that are not included in your inclusive minutes:

074060 074061 074062 074063 074064 074065 074066 074067 074068 074069 074171 074172 074176 074177 074179 074181 074182 074185 074186 074188 074390 074391 074409 074410 074411 074412 074414 074415 074417 074418 074419 074515 074516 074517 074572 074574 074577 074578 074579 074580 074581 074582 074583 074584 074588 074653 074655 075200 075201 075203 075204 075205 075207 075208 075209 075370 075373 075375 075376 075377 075378 075379 075590 075591 075592 075593 075595 075597 075598 075599 075710 075718 075890 075891 075892 075893 075898 075899 077000 077001 077442 077443 077444 077445 077446 077447 077448 077449 077530 077552 077553 077554 077555 078220 078221 078222 078224 078225 078226 078227 078229 078644 078722 078727 078730 078744 078745 078922 078925 078930 078931 078933 078938 078939 079110 079112 079118 079245 079780 079781 079782 079783 079784 079785 079786 079787 079789 079790

Mobile and landline calls to Isle of Man, Guernsey, and Jersey

The following numbers are associated with networks in the Isle of Man, Guernsey and Jersey and are not part of the UK telecoms network.

This is the list of numbers associated with networks in the Isle of Man, Guernsey and Jersey:

07624 074576 077003 077816 078299 079242 079372 074184 075090 077007 077007 077817 079243 079373 074520 075091 077008 077818 078392 079244 079374 074521 075092 077810 077819 078397 079246 079375 074522 075093 077811 077977 078398 079247 079376 074523 075094 077812 077978 079111 079248 079377 074524 075095 077813 077979 079117 079249 079378 074525 075096 077814 078297 079240 079370 079379 074526 074526 077815 078298 079241 079371

Freephone numbers

The following prefixes can be called for free:

0800 / 0808
111 NHS
116
119
195
999

Calls to these numbers are free of charge and won’t appear on your bill:

999 – Emergency services
101 – Emergency services (Europe & many others)
105 – National power cut services
111 – NHS 111 Service
112 – Emergency services (Europe & many others)
999 55 – Emergency Services Silenced
116000 – Missing Children hotline
116006 – Helpline for victims of crime
116111 – Child helpline
116117 – Non-emergency medical on-call service
116123 – Samaritans
0800 1111 – ChildLine
0800 555111 – CrimeStoppers
0800 884444 The Line – ChildLine for Children in Care
0808 8082008 – Muslim Youth Helpline
0808 8084994 – The Mix helpline (for under 25s)
18000 – Next Generation Text (NGTS) – for emergency calls
18001 + free number Next Generation Text (NGTS) – free number
85251-85259 – Not for profit text short code helpline
85258 – Young Minds Crisis Messenger

Mobile pricing terms & conditions

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Chadwell Consulting T/A Chadwell Telecom.

General

These Terms & Conditions form part of the Customer Guide and are incorporated into the Business Customer Contract between each Customer and Chadwell Consulting T/A Chadwell Telecom.

We reserve the right to amend these terms, or to withdraw or amend any tariff in this Tariff Guide at any time. If we do that, we will do it in accordance with the notice provisions set out in the General Terms and Conditions you have agreed to.

References to Chadwell Telecom in these terms and conditions are to Chadwell Consulting Limited with company registration number 11327430, with registered offices at The Stalls, Shifnal Manor Barns, Shifnal, Shropshire, TF11 9PB

Allowances, pricing and Charges quoted within this guide are all on a per Connection/per SIM per month basis unless otherwise stated. All pricing stated in these guides are exclusive of VAT.

Inclusive Allowances

Each Tariff includes a monthly allowance for data, minutes, SMS or a combination thereof (the “Inclusive Allowance”). Any data, minutes, or texts (as applicable) up to the amount of the Inclusive Allowance will be included within your agreed monthly Charges.

Inclusive Allowances apply for one calendar month only and cannot be rolled over to a subsequent calendar month.

The Inclusive Allowance of each Tariff only includes domestic usage, which is restricted to (1) data, calls, and SMS usage within the UK, (2) data, calls and SMS activity in and/or between our Europe Zone countries and (3) calls and texts from the Europe Zone back to the UK. The UK is defined as England, Scotland, Wales and Northern Ireland.

Data, Calls or SMS usage that exceeds any Inclusive Allowance will be charged at the appropriate rates as set out in this Pricing Guide.

All Tariffs will be subject to the Chadwell Telecom Fair Usage Policy. Certain Tariffs carry additional fair usage limits.

Charging: Additional charges

Out of bundle charges (additional charges) will be incurred if you exceed an Inclusive Allowance or any call, SMS or data allowance included within that Inclusive Allowance, or access a service that is not included in your Inclusive Allowance e.g. premium rate calls or MMS. Additional Charges will be incurred at the rates set out in this Pricing guide.

Admin Charge: Failed Direct Debit

An additional fee of £20.83 plus VAT that may be added to the Core Charges if payment is not made by the Customers payment provider for any reason on the monthly invoice.

Calls

If you exceed your monthly call allowance during a billing cycle, you will pay our standard out of bundle UK/EU call rates. Call minutes only include UK to UK and EU to EU calls to standard numbers.

Calls to Premium-rate and non-geographic numbers

Call minutes exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Prices are set by the premium operator.

Call minutes exclude non-geographic numbers, which are often used by call centres and not associated with areas of the country e.g. 0161 for Manchester. They often start with 05, 07 or 08. Prices are set by the NGN operator.

Some telephone numbers are operated by third-parties who connect or forward calls to another number. There are lots of these third-party services and prices are charged by the third-party at a higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

Call duration

Charging for a call commences when a call is answered by a person or an answering device and ends when: (a) the call terminates on your Connection; (b) 16 seconds after your Connection loses signal for any reason (we continue to maintain the call in case your Connection re-establishes a signal with the network during this period); or (c) you do not end the call up to 30 seconds after the last third party to you were connected to has ended their call.

Texting non-standard numbers

Text messages (SMS) only include UK to UK text messages. They exclude premium-rate numbers, which are often used by TV shows, quiz companies, chat providers and some websites. Customers may also be charged for receiving text messages from premium-rate numbers. Prices are set by the premium operator.

MMS

MMS are not included in our tariff packages. MMS stands for multimedia message service and a message is typically generated when you send a photo or picture. However, an MMS message may also be sent if you add an emoticon to an SMS, exceed a certain character limit for an SMS or based on your device setting

Unlimited Calls

Unlimited calls are subject to our fair usage threshold of 3,000 minutes. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy

Unlimited calls are subject to the same terms and conditions that are set out in ‘Calls’.

Unlimited SMS

Unlimited text messages (SMS) are subject to our fair usage policy of 3,000 text messages. We reserve the right to disable access to this tariff if the policy is breached.

Click here for more information on our Fair Usage Policy

Unlimited texts are subject to the same terms and conditions that are set out in ‘Texts’

International usage

The Inclusive Allowance of each Tariff only includes domestic usage, which is restricted to:

Data, calls, and SMS usage within the UK,
Data, calls, and texts activity in and/or between our Euro Zone countries
Calls and texts from the Europe Zone back to the UK. The UK is defined as England, Scotland, Wales and Northern Ireland.

International usage relates to calls and texts that originate in the UK and are received by services outside of the UK. Chadwell Telecom tariff allowances do not include International calls and SMS as standard.

Unless stated otherwise, International usage is not part of an Inclusive Allowance.

International usage does not include making calls or sending SMS while abroad (this usage is classed as roaming usage, no matter where the call or SMS is received). Accordingly, International usage does not include calls back to the UK unless that call is made from a Chadwell Telecom Europe Zone destination.

Our International Bolt-Ons are a range of products designed to support those Customers who make a lot of International calls or send a lot of International Text messages.

If you have an International Bolt-On or Add-on and subsequently exceed any allowance provided for International calls or SMS, Additional Charges will apply.

Additional charges: International usage

Customers who use their service(s) while in the UK to call or text services outside of the UK will incur additional charges unless they have an International Bolt-on relevant to the countries in which the calls or texts are received.

Customer will also incur additional if their usage exceeds both (i) the relevant allowance included within the Inclusive Allowance of the Customer’s Tariff and (ii) the additional daily or monthly allowance provided by any Bolt-On that has been applied.

Additional Charges will be incurred at the rates set out in this Pricing guide.

Mobile Data

If you exceed your daily bolt-on or monthly tariff and/or bolt-on allowances, you will pay our standard out of bundle domestic or roaming data rates.

The reporting of data usage can be subject to delay. Data reporting is controlled by the network on which data is being used.

Data Boosts can be requested at any time in the month and are compatible with any device that already has access to data. Neither the price nor the allowances of Data Boosts are pro-rated. If a customer exceeds their data allowance, standard out-of-bundle charges apply. Adding a Data Boost will not absorb data overage that has already been incurred. The customer will be charged for the data they have already used outside of their allowance(s) plus the price of the Data Boost.

Chadwell Telecom Europe Zone

Customers with tariffs and bolt-ons that include UK allowances will now be able to use their UK allowances when roaming in the Chadwell Telecom Europe Zone.

List of destinations included in our Europe Zone:

Austria
Belgium
Bulgaria
Canary Islands
Croatia
Cyprus (Republic of)
Czech Republic
Denmark
Estonia
Finland
France
French Guiana
Germany
Gibraltar
Greece
Guadeloupe
Guernsey
Hungary
Iceland
Isle of Man
Ireland (Republic of)
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Martinique
Monaco
Netherlands (The)
Norway
Poland
Portugal
Reunion Islands
Romania
Saint Barthélemy
Saint Martin
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
Vatican City

Usage in these destinations will be deducted from your UK allowances. For example, our 3GB single mobile tariff customers will enjoy unlimited calls and texts as well as 3GB of data to use in the UK and Europe Zone.

If you use 500MB in France, 500MB will be deducted from your UK 3GB data bundle.

Usage that exceeds tariff allowances will be charged at the same out of bundle rates that apply to the UK.

The following usage is included with the UK tariff allowance:

All data usage in the Chadwell Telecom Europe Zone.
Calls and texts back to the UK from a Europe Zone destination (including voicemail retrieval).
Calls and texts within a Europe Zone destination, e.g. Spain to Spain.
Calls and texts from one country to another where both are in our Europe Zone, e.g. Spain to Germany (except where calls or texts originate in the UK – these are still regarded as international calls/SMS).

The following usage is excluded from the UK tariff allowance:

Calls and texts from the UK to destinations in our Europe Zone will not be included in UK Tariffs – these are classified as International calls/texts.
Calls and texts from our Europe Zone to a non-Europe destination, e.g. Spain to the USA are classified as Out of Zone Calls/Texts and subject to additional charges.
All calls and texts to Premium/Non-Geographic numbers are not included, neither are texts received from premium rate numbers.

Roaming near borders

While roaming in European countries that border with non-European countries (e.g. The Republic of Cyprus, which borders with the Turkish Republic of Northern Cyprus), it is possible for a roaming mobile phone to connect with a mobile mast in the neighbouring country.

In these cases, voice, text and data charges are set at the higher, non-European rates. When it comes to data usage, Chadwell Telecom is not able to control which network your device connects to, and does not set the pricing for the network, which is controlled by the foreign network provider.

For this reason, we are not liable for any additional charges that are incurred. This is also true of maritime, satellite and airborne networks.